WhatsApp Chatbot

Scale customer

conversations with a smart

WhatsApp chatbotWhatsApp chatbot

Automate responses, qualify leads, direct support queries, and keep customer journeys moving smoothly on WhatsApp.

24/7Always Available

3XFaster Response

80%Query Automation

1:1Smart Routing

Get StartedGet Started Request a DemoRequest a Demo

Instant Answers

Task Automation

Smart Routing

24/7 Availability

Lead Qualification

Clean Data Capture

Turn a Broken Support Flow into aChatbot-Powered Customer Experience

See how a WhatsApp chatbot turns delayed support into faster, structured, and manageable conversations.

Before

Manual Support Experience

Broken Flow

Delayed responses during peak hours

High dependency on human agents

Customers waiting for answers

Repetitive queries consuming time

Slow follow-ups

Manual data collection

Limited conversation tracking

AI Transformation

After

WhatsApp Chatbot Experience

Automated

Faster responses to common questions

Automated handling of repetitive queries

Guided conversations with buttons, lists and Flows

Routing to departments or agents

Automated lead qualification

Structured data captured in chat

Send reminders and follow-ups using approved templates

What Your WhatsApp Chatbot Is Built to Do

Answer customer questions, guide decisions, complete routine tasks, and automate connected actions through structured WhatsApp conversations.

ANSWER

Fast, consistentcustomer responses.

Handle common customer questions with approved knowledge, business rules, and automated replies reducing dependence on human availability.

Highlights:

Respond to FAQs, product queries, policies, and service questions

Process voice notes through connected speech-to-text capabilities, where enabled

Support buttons, lists, images, videos, PDFs, and other WhatsApp message formats

WhatsApp chatbot automated response preview

01/04

Build and Launch Your WhatsApp Chatbot in Four Steps

Connect your WhatsApp Business setup, design chatflows visually, configure conversation logic, and publish through Vertex Suite.

Connect Your WhatsApp Business Setup

Connect your WABA, phone number, webhooks, and templates.

Setup

API Ready

WhatsApp Business Account

Connected

Phone Number

+91 98765 43210

Webhook Events

Subscribed

Message Templates

Approved

Build Chatflows with Drag and Drop

Build conversation journeys using drag-and-drop messages, buttons, lists, conditions, and APIs.

Visual Journey Builder

Flow Blocks

Message

Question

Buttons

List

Media

Form

Condition

API Call

Action

Trigger

Customer Message

Understand Intent

Track Order

Book Demo

Get Support

Set Triggers, Rules and Routing

Route users based on intent, responses, and logic.

Routing Logic

Saved

Trigger

Keyword: booking

Condition

What is the customer looking for?

Support

Route to support team

Sales

Route to sales team

Booking

Open booking flow

Test, Publish and Improve

Test journeys, publish the chatbot, and monitor performance.

PUBLISHED

Vertex Assistant

Online • Replies instantly

Hi, I want to know more about your services.

Sure! How can I help you today?

Track Order

Book Demo

Get Support

Preview and integration tests passed

Type a message

Performance

View Analytics

Frequently Asked Questions

Common Questions About WhatsApp Chatbots on Vertex Suite

What is a WhatsApp chatbot?

Can I build a WhatsApp chatbot without coding?

What do I need to launch a chatbot on WhatsApp?

How does the chatbot provide accurate answers?

Can the chatbot respond to customers 24/7?

What types of WhatsApp messages can the chatbot use?

Can the chatbot connect with CRM, order, or business systems?

Can I edit the chatbot after it is published?

How much does a WhatsApp chatbot cost?